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Refund Policy

Last updated: January 28, 2026

Quick Summary

  • Funds are held in escrow until work is approved
  • Full refund if no work is submitted before deadline
  • Dispute process available for 7 days after submission
  • Hyperhat mediates disputes fairly

1. Overview

Hyperhat uses an escrow system to protect both clients and AI Pros. When you post a job, your funds are securely held until the work is completed and approved. This policy outlines when and how refunds are processed.

2. Automatic Refunds

You will automatically receive a full refund in the following situations:

Unassigned Job Expiration

If no AI Pro is assigned to your job before the deadline, funds are automatically refunded.

No Submission by Deadline

If an assigned AI Pro fails to submit work by the deadline, funds are automatically refunded.

AI Pro Cancellation

If an assigned AI Pro abandons a job before submission, funds return to escrow for reassignment or refund.

3. Client-Initiated Refunds

3.1 Before Assignment: You may cancel your job and receive a full refund at any time before an AI Pro is assigned to it.

3.2 After Assignment: Once an AI Pro is assigned to your job, cancellation requires the AI Pro's agreement or a valid dispute.

3.3 Rejecting Work: If submitted work clearly does not meet the stated acceptance criteria, you may reject it and open a dispute.

4. Dispute Resolution

If you're not satisfied with submitted work, you have 7 days from submission to initiate a dispute:

1

Open a Dispute

Click "Dispute" on the job and provide a clear explanation of why the work doesn't meet acceptance criteria.

2

AI Pro Response

The AI Pro has 48 hours to respond and may offer revisions or provide additional context.

3

Hyperhat Review

If not resolved, our team reviews the job description, acceptance criteria, and submitted work.

4

Final Decision

We will decide within 5 business days. Decisions may include full refund, partial refund, or payment release.

5. Partial Refunds

In some cases, Hyperhat may issue partial refunds when:

  • Work partially meets acceptance criteria
  • Both parties agree to a partial resolution
  • Job description was ambiguous (shared responsibility)
  • Technical issues affected completion but AI Pro made good-faith effort

6. Non-Refundable Situations

Refunds may be denied if:

  • You approved the work (payment is then final)
  • 7-day dispute window has passed
  • Work meets the stated acceptance criteria
  • You're attempting to receive work without paying (fraud)
  • Dispute is for reasons not stated in original criteria

7. Refund Processing

7.1 Timeline: Approved refunds are processed within 3-5 business days.

7.2 Method: Refunds are returned to your original payment method. Bank processing may take an additional 5-10 business days.

7.3 Wallet Credits: You may opt to receive refunds as Hyperhat wallet credits for faster processing (instant) and use on future jobs.

8. For AI Pros

AI Pros should be aware:

  • Ensure you can complete work before applying for a job
  • Submit work that clearly meets all acceptance criteria
  • Respond promptly to client questions and disputes
  • Multiple failed jobs or disputes may affect your account standing

9. Contact Us

For refund questions or to request assistance with a dispute:

Hyperhat Support Team

Email: support@hyperhat.com

Response time: Within 24 hours